Careers

Considering a career with LIWA Aquatics? Click on the file links below to find out more about current employment opportunities with us. 

Membership, Accreditation & Event Officer

Leisure Institute of Western Australia / Royal Life Saving WA
Mt Claremont, WA | Full-time

• $75,000–$80,000 per annum plus superannuation
• Access to salary-packaging benefits
• Office hours

The Leisure Institute of Western Australia (LIWA), in partnership with Royal Life Saving WA (RLSWA), is seeking a Membership, Accreditation & Events Officer to support LIWA’s members and help maintain high professional standards across Western Australia’s aquatic and recreation industry.

This is a varied administrative and member-facing role, ideal for someone who enjoys helping people, working with systems, communicating with stakeholders and coordinating the many details that make services and events run smoothly.

About the Role

Reporting to the LIWA Executive Officer, you will work as part of a small, collaborative team responsible for membership services, accreditation processes and industry events.

A key focus of the role is providing a high level of service to LIWA members. You will be a trusted first point of contact, responding to questions, helping members navigate requirements and connecting them with relevant information, resources and industry support. You will build strong relationships with members and develop a sound understanding of LIWA’s services and the broader aquatic and recreation industry.

You will maintain accurate records, support members through accreditation and renewal requirements, and provide timely, professional assistance to industry stakeholders. You will also help plan, coordinate and deliver high-quality events that advance LIWA’s purpose and support its members and the broader aquatic and recreation industry.

Key Responsibilities

Memberships & Accreditation

• Provide responsive, friendly and professional service to LIWA members
• Act as a key point of contact for member questions, information and support
• Develop a strong understanding of LIWA’s services, programs and industry resources to provide accurate and helpful information
• Respond to member enquiries by phone, email and through online systems, following up or referring enquiries when required
• Build positive relationships with members, aquatic & recreation facilities and industry stakeholders
• Process new memberships and renewals through the membership and accreditation platform
• Keep membership and accreditation records up to date, working closely with members and aquatic facilities to ensure Accreditation requirements are maintained
• Review supporting qualifications and issue ATO Accreditation Certificates where requirements are met 
• Process membership fees and payments in conjunction with Finance
• Prepare membership and accreditation reports
• Identify opportunities to improve systems, streamline processes and enhance the member experience

Events

• Manage the end-to-end delivery of key aquatic and recreation industry events, including the State Conference and Trade Show, regional seminars, Aquatic and Recreation Industry Awards, technical tours, workshops and member professional development events
• Coordinate event logistics, registrations, suppliers, presenters, sponsors and stakeholder communications
• Manage event budgets and monitor income and expenditure
• Prepare post-event reports identifying successes and opportunities for improvement
• Attend and support member events as required
• Represent LIWA and RLSWA at relevant meetings, functions and industry events

General Duties

• Respond to general membership and industry enquiries
• ·Undertake other relevant duties as directed, consistent with the position’s responsibilities and the employee’s skills, competence and training

About You

You will bring:

• Outstanding customer service skills and a genuine enjoyment of helping and connecting with people
• The ability to listen, understand questions and provide clear, accurate and helpful information
• Experience in administration, membership services, events or customer support
• Strong organisational skills and attention to detail
• Clear and professional written and verbal communication skills
• Confidence using databases, customer relationship management or membership systems, and Microsoft Office, Canva and social media.
• The ability to manage competing deadlines and work effectively with multiple stakeholders
• A collaborative and flexible approach to working within a small team
• A willingness to learn about LIWA’s services and the aquatic and recreation industry

Experience in aquatics, sport, recreation, or the not-for-profit sector is desirable but not essential.

Why Join Us?

• Work with respected organisations supporting Western Australia’s aquatic and recreation industry
• Join a friendly, collaborative and purpose-driven team
• Enjoy flexible working arrangements
• Work from a central Mt Claremont location
• Access salary-packaging benefits

How to Apply

Submit your resume and a brief cover letter outlining your suitability for the role to Leith FraddLIWA Executive Officer via lfradd@liwaaquatics.org.au

“Royal Life Saving WA & Leisure Institute of WA supports a diverse workforce, and we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, multicultural backgrounds, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our