De-escalating Conflict and Aggression Workshop: Lifeguards

Practical skills to help prevent violence and defuse volatile situations in aquatic and recreation centres.

Date: Thursday 3 December, 9.00 am –1.00 pm
Location: RLSWA Training Rooms, Mount Claremont
Facilitator: Dr Christian Mauri
Cost: LIWA members $100 + GST | Non-members $150 + GST

Conflict is a natural part of working with the public, and at some stage every lifeguard will face a distressed or confrontational customer. How we respond in those moments can determine whether a situation is calmly resolved or escalates into something more serious.

To help build these essential skills, LIWA has engaged Dr Christian Mauri — to deliver a practical half-day workshop specifically for lifeguards (and aquatic technical operators). The session will equip participants with effective strategies to confidently and safely manage threatening, aggressive, or inappropriate behaviour.

Topics include:

• Causes and triggers of aggression
• Preventing violence before it starts
• Responding to emergencies
• Stages of escalation
• Self-awareness and calming strategies
• The role of body language
• Practical defusing skills

The workshop includes current learning materials, a take-home resource package, morning tea, a certificate of attendance and 0.5 PD points. Dietary requirements can be catered for.

This event is proudly supported by